Shipping Policy

Last updated: 8 May 2026

Thank you for shopping with Veltis™.

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

During busy periods, processing times may be slightly longer.

Estimated Delivery Time

Estimated delivery time is usually 7–12 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates only and may vary due to customs, courier delays, high demand or other circumstances outside our control.

Shipping Cost

We currently offer free standard shipping on orders, unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

Please allow a few days for tracking information to update.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

If you enter the wrong address, contact us as soon as possible at [your store email]. We cannot guarantee changes once the order has been processed or shipped.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at veltis@use.startmail.com and we will help investigate the issue.