Privacy Policy

Last updated: 8 May 2026

At Veltis™, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.

Information We Collect

When you use our website or place an order, we may collect the following information:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number, if provided
  • Order details
  • Payment information
  • Device and browser information
  • Website usage data, such as pages visited and actions taken on our site

We do not store your full payment card details. Payments are securely processed by third-party payment providers.

How We Use Your Information

We use your information to:

  • Process and fulfil your order
  • Send order confirmations and shipping updates
  • Provide customer support
  • Improve our website and customer experience
  • Prevent fraud and keep our store secure
  • Send marketing emails, only if you have opted in

Sharing Your Information

We only share your information when necessary to operate our store. This may include sharing information with:

  • Shopify and other website providers
  • Payment processors
  • Shipping and fulfilment partners
  • Customer support tools
  • Marketing platforms, if you have opted in

We do not sell your personal information.

Cookies

Our website uses cookies and similar technologies to help the site work properly, understand how visitors use our store and improve your shopping experience.

You can disable cookies through your browser settings, although some parts of the website may not work correctly.

Marketing Communications

If you subscribe to our emails, we may send you updates, offers and product information.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at veltis@use.startmail.com

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information
  • Object to or restrict certain processing
  • Withdraw consent for marketing emails

To exercise your rights, please contact us at veltis@use.startmail.com

Data Retention

We keep your personal information only for as long as necessary to process your order, provide support, meet legal requirements and maintain business records.

Security

We take reasonable steps to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Veltis™
Email: veltis@use.startmail.com
Website: